“We’re too busy mopping up the floor to turn off the faucet”
All too often, companies expend energy and resources addressing the symptoms of problems rather than their root causes. When the flow of value of products & services is compromised, typical symptoms that become visible include:
- Poor quality
- Increased cost
- Poor delivery performance
- Lack of agility/responsiveness
The root causes of these symptoms are varied and sometimes very complex. There is no single tool or methodology that can arbitrarily be deployed to address these symptoms. If the flow of value to your customers is not at optimum, you must first understand the true underlying root causes before the work of improvement can begin.
CCG can assist you in any portion and from any point in the improvement activity spectrum:
- Assess (Diagnosis)
- Assess and advise
- Assess, advise, and train solution implementers
- Assess, advise, and implement
- Assess, advise, implement, and maintain
Our improvement work with you may draw upon one or more areas of our Operations Management Body of Knowledge. SEE OUR BODY OF KNOWLEDGE